We are an integrated team of passionate urban designers, landscape architects, surveyors, town planners, civil and water engineers, digital specialists and visual media artists providing consultancy services to the property and infrastructure sectors. Our team of more than 350 people work across ten offices in VIC, NSW, SA, QLD and the ACT.
About the opportunity
Our technology team work closely together to support business units and project teams in achieving their objectives. Championing a digital way of thinking, this role will see you provide maintenance of computer desktop environment by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the end users of Spiire.
Following on from an internal promotion, we are keen to find someone to join our team, the key responsibilities include:
Provide IT support to 300+ staff across 8 office locations via face-to-face, email, and phone communication, assisting with system setups and issue resolution.
Troubleshoot technical issues to resolution or escalate as required, ensuring all actions are managed professionally and in line with business SLAs.
Use ITSM tools to manage and track helpdesk requests, delivering support in line with agreed SLAs.
Manage and deploy software, as well as configure and activate new hardware.
Provide support for a range of design-based applications, including Autodesk Suite, 12D, and Adobe Suite.
Deliver support for Windows and Microsoft Office environments.
Perform basic to advanced administration of Microsoft 365.
Contribute to the timely delivery of IT projects.
Assist in developing and maintaining IT policies, procedures, and appropriate controls.
Communicate effectively with staff, explaining technical concepts in a clear, user-friendly manner.
Job Description
About you
First and foremost, you share our passion to better the communities we live and work within. You are seeking an organisation that will set you up for success and a friendly, fun environment when your career can flourish. You’ll come to us with:
A minimum of 3 years’ experience in an IT support role within a corporate environment, with strong technical knowledge.
Solid understanding of Windows operating systems, Microsoft 365, and commonly used business applications.
Experience with helpdesk/ticketing systems and remote support tools.
Excellent communication skills, with a customer-first mindset and the ability to work independently.
Flexibility and adaptability in a fast-changing environment.
Strong teamwork and collaborative communication skills.
Relevant tertiary qualifications in Information Technology or related disciplines.
A current driver’s licence, as occasional travel between Spiire offices is required.
Our Culture
At Spiire, we believe that our culture is our difference. We’re a forward thinking, people-centric business that recognises the importance of working as one team towards a common goal. As a successful and growing employee-owned business, we recognise and reward the contributions of our people and provide real opportunities and pathways for career progression. We’ve built a vibrant team culture and inspiring environment for our people to grow as we grow. We believe in our people, and they value what we do – it’s why they join and stay.
Here’s a snapshot of what’s on offer:
An awesome CBD office location that emanates our corporate value of fun! Includes a breakfast bar, table tennis, regular happy hour and wellness room
Health and wellbeing events promoting physical and mental wellbeing
An extension of leave benefits including study leave, volunteer days and attractive parental leave policy
If this role sounds like you, please follow the link below to apply. For more information on Spiire, check out our website at www.spiire.com.au
